Big Tim Woodworks Craftsmanship Guarantee
At Big Tim Woodworks, each piece is handcrafted with over 25 years of woodworking expertise and dedication to quality. We stand behind every item that leaves our workshop with the following guarantee:
- Craftsmanship Promise
- Each piece is carefully inspected before shipment
- Free from manufacturing defects in materials and workmanship
- Built to last for generations
- 30-Day Satisfaction Guarantee
- If you’re not completely satisfied with your purchase, contact us within 30 days
- We’ll work with you to make it right through repair, replacement, or refund
- Your satisfaction is our priority
- Limited Lifetime Warranty
- Covers structural integrity and craftsmanship
- Protects against splitting, cracking, or joint failure under normal use
- Excludes natural wood movement, color variations, or damage from misuse
- Care Instructions
- Each piece comes with specific care instructions
- Following these guidelines helps maintain your warranty coverage
- Proper care ensures your piece remains an heirloom for generations
To make a claim, please contact us via:
- Email: bigtim@bigtimwoodworks.com
- Phone: tel:1-855-7BIGTIM (724-4846)
- Contact form on our website
Note: This guarantee applies to original purchasers and is non-transferable. Natural characteristics of wood, including grain patterns and color variations, are not considered defects.